Privacy Policy

1 Introduction

TWC888 ("the Company", "we", "us", "our") operates the online gaming and sports betting platform accessible at twc888.cam (the "Platform"). We are committed to protecting the privacy and personal data of all individuals who interact with our Platform, including registered players, prospective users, and visitors (collectively, "you", "your", "the User").

This Privacy Policy ("Policy") describes how TWC888 collects, receives, uses, stores, shares, transfers, and otherwise processes your personal data when you use our Platform or communicate with us. It also sets out the rights you hold in relation to your personal data and how you may exercise those rights.

By registering an account on the Platform, depositing funds, placing a wager, or otherwise interacting with our services, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data in accordance with the terms set out herein. If you do not agree with any part of this Policy, you should discontinue use of the Platform.

This Policy should be read in conjunction with our Terms & Conditions and Responsible Gambling Policy, both of which are incorporated herein by reference.

2 Definitions

For the purposes of this Privacy Policy, the following definitions apply:

• "Personal Data" means any information relating to an identified or identifiable natural person, including name, identification number, contact details, financial information, location data, and online identifiers.
• "Processing" means any operation performed on personal data, including collection, recording, organisation, storage, adaptation, retrieval, use, disclosure, transmission, restriction, erasure, or destruction.
• "Data Controller" means TWC888, which determines the purposes and means by which your personal data is processed.
• "Data Subject" means the individual to whom the personal data relates — in this context, you, the Player or User.
• "Third Party" means any natural or legal person, public authority, or body other than TWC888 and the data subject who processes personal data on our behalf or to whom personal data may be disclosed.
• "Cookies" means small text files placed on your device by a website that collect and store certain information about your browsing session and preferences.
• "KYC" (Know Your Customer) means the identity verification process required before full Platform access or withdrawal processing is authorised.
• "Sensitive Personal Data" means a subcategory of personal data warranting heightened protection, including government-issued identification numbers, financial account details, and biometric data submitted for identity verification.

3 Data We Collect

TWC888 collects the following categories of personal data in the course of operating the Platform:

3.1 Identity & Account Data

• Full legal name as it appears on your government-issued identity document;
• Date of birth (for age verification — players must be 21 or above);
• Username and encrypted password;
• Profile photograph (where submitted voluntarily).

3.2 Contact Data

• Email address;
• Mobile phone number;
• Residential address, including city, state, postcode, and country.

3.3 Identity Verification (KYC) Data

• Malaysian MyKad, Passport, or Driver's License number and image;
• Proof of residential address (utility bill, bank statement);
• Selfie photograph holding identification document (for enhanced due diligence);
• Proof of payment method ownership.

3.4 Financial & Transaction Data

• Deposit and withdrawal amounts, dates, and methods (DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong, BTC, USDT);
• Account balance history and transaction records;
• Payment method identifiers (e-wallet registered numbers, bank account last digits);
• Currency denomination (primarily MYR).

3.5 Gaming & Betting Activity Data

• Game sessions, bet amounts, wager outcomes, and win/loss records;
• Sports betting selections, markets, and settlement results;
• Bonus redemptions, wagering requirement progress, and loyalty tier status;
• Session duration, frequency, and responsible gambling tool usage.

3.6 Technical & Device Data

• IP address and approximate geolocation;
• Device type, operating system, and browser version;
• Session identifiers, access timestamps, and navigation logs;
• Cookie identifiers and similar tracking technology data.

3.7 Communication Data

• Records of customer support interactions via live chat or email;
• Complaint and dispute records;
• Correspondence submitted in connection with account inquiries or KYC queries.

4 How We Collect Your Data

TWC888 collects personal data through the following channels and mechanisms:

• Account Registration: Information provided directly by you when creating your Player account;
• KYC Verification Portal: Documents uploaded through the secure in-account verification section;
• Deposits and Withdrawals: Transaction data generated when you use Malaysian payment methods or cryptocurrency channels;
• Platform Usage: Automatically collected technical and behavioural data generated during gameplay and browsing sessions;
• Customer Support Interactions: Information provided by you during live chat, email correspondence, or formal complaint submissions;
• Cookies and Tracking Technologies: Data collected through first-party cookies and similar browser-based mechanisms as described in Section 8;
• Third-Party Verification Providers: Identity and fraud-screening data returned by licensed KYC and anti-money laundering verification service providers.

5 Data Processing & Legal Basis

TWC888 processes your personal data only where a recognised lawful basis exists. The following table sets out the primary processing activities and their corresponding legal bases:

Where processing is based on your consent, you retain the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. Withdrawal of consent for certain processing activities (such as KYC) may affect your ability to use specific features of the Platform, including withdrawal functionality.

6 How We Use Your Data

TWC888 uses the personal data we collect for the following specific purposes:

• To establish, administer, and maintain your player account on the Platform;
• To verify your identity and age (21+) in compliance with responsible gambling and anti-money laundering requirements;
• To process deposits and withdrawals via your chosen Malaysian payment method (DuitNow, FPX, e-wallets, bank transfers, or cryptocurrency);
• To provide access to our full game library, live dealer tables, sports betting markets including Liga Super Malaysia and EPL, and other Platform features;
• To credit bonuses, track wagering requirement progress, and administer VIP tier benefits;
• To detect, investigate, and prevent fraud, cheating, money laundering, and other prohibited conduct as defined in our Terms & Conditions;
• To monitor gaming behaviour for responsible gambling purposes and to intervene where patterns indicate potential problem gambling activity;
• To respond to customer support queries, process complaints, and resolve account disputes;
• To send transactional communications such as deposit confirmations, withdrawal approvals, and security alerts;
• To send promotional communications, bonus offers, and platform updates — but only where you have provided consent to receive such communications;
• To analyse Platform usage patterns for the purpose of improving the user experience and technical performance;
• To comply with applicable legal obligations, including responding to lawful requests from regulatory authorities or courts of competent jurisdiction.

7 Data Sharing & Disclosure

TWC888 does not sell, rent, or trade your personal data to third parties. We may, however, disclose your personal data to the following categories of recipients where necessary and in accordance with the legal bases set out in Section 5:

• KYC and Identity Verification Providers: Licensed third-party services that assist us in verifying your identity and screening against AML watchlists. These providers are bound by strict data processing agreements and may not use your data for their own purposes;
• Payment Processing Partners: Payment service providers that facilitate MYR transactions, including FPX network operators, e-wallet providers, and cryptocurrency exchange platforms. Data shared is limited to what is necessary to execute and record the transaction;
• Game Technology Providers: Certified game studios and live dealer platform operators whose software powers the games available on TWC888. Game outcome data may be shared for settlement and audit purposes;
• Fraud Prevention and Security Services: Specialist service providers that assist in detecting and preventing fraudulent account activity, bonus abuse, and unauthorised access;
• Legal and Regulatory Authorities: Government agencies, law enforcement bodies, financial intelligence units, or courts of competent jurisdiction, where disclosure is required by law, court order, or regulatory instruction;
• Professional Advisors: Legal counsel, auditors, and compliance consultants engaged to advise TWC888 on its legal and regulatory obligations, subject to professional confidentiality obligations.

8 Cookies & Tracking Technologies

TWC888 uses cookies and similar technologies (such as pixel tags and local storage) to provide a functional, personalised, and secure Platform experience. Cookies are small data files stored on your device by your browser when you access our Platform.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential to the operation of the Platform. These enable core functions such as session management, login authentication, and security controls. These cookies cannot be disabled without impacting Platform functionality;
• Functional Cookies: Allow the Platform to remember your preferences such as language selection, display settings, and responsible gambling limit configurations;
• Analytics Cookies: Collect anonymised data about how users navigate the Platform to help us understand traffic patterns and improve performance. No personally identifiable information is captured in analytics reports;
• Session Cookies: Temporary cookies that expire when you close your browser, used to maintain your session state during gameplay and navigation.

8.2 Managing Cookies

Most modern browsers allow you to control cookie settings, including the ability to block or delete cookies. Please note that disabling strictly necessary cookies may prevent certain Platform features from functioning correctly. Refer to your browser's help documentation for guidance on managing cookie preferences.

9 Data Retention

TWC888 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention principles apply:

• Active Account Data: Retained for the duration of the active account relationship and for a period thereafter as required by applicable AML regulations (typically 5 to 7 years from account closure);
• Transaction Records: Financial transaction data is retained for a minimum of 5 years following the date of the transaction, in compliance with anti-money laundering record-keeping requirements;
• KYC Documents: Identity verification documents are retained for the period required by applicable regulations from the date of the last transaction, typically 5 years;
• Customer Support Records: Correspondence and complaint records are retained for up to 3 years following resolution, or longer if required by ongoing legal proceedings;
• Analytics Data: Anonymised and aggregated Platform usage data may be retained indefinitely for statistical and operational improvement purposes.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with TWC888's internal data lifecycle management procedures.

10 Data Security

TWC888 implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our security infrastructure includes:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers;
• Encryption at rest for sensitive data stored in our databases, including KYC documents and financial records;
• Role-based access controls ensuring that staff can only access personal data necessary for their specific job function;
• Regular third-party penetration testing and vulnerability assessments;
• Automated fraud detection and anomaly monitoring systems operating in real time;
• Secure data centres with physical access controls, environmental monitoring, and redundant infrastructure.

Despite these measures, no method of data transmission over the internet is completely secure. TWC888 cannot guarantee the absolute security of your data and recommends that you take your own precautions, including using a strong and unique password for your account and enabling two-factor authentication where available.

11 Your Data Rights

As a data subject, you hold a number of rights in relation to your personal data held by TWC888. These rights are described below. To exercise any of these rights, please contact us using the details set out in Section 16.